Need Blue Screen of Death help !

[archduke7]

*Insert emoticon of headbutting a wall here*

My dad's computer has the blue screen of death syndrome. The info on the blue screen gives 2 clues at to the cause :

0x00000024 (lots of random numbers in brackets)

zneyvhjhtl7.sys (lots of random numbers in brackets)

From reading help forums I gather that 0x000000x24 is a NTFS file thats misbehaving (even though Santa's watching)

I've googled the other .sys file and cant find anything anywhere.

What I have done so far :

Removed the hard drive, put it in my pc as a slave and run a bitdefender antivirus scan. Killed 267 infected items.

Run chkdsk /r - it claims to have found and repaired errors

Re-installed windows on the drive - this allows it to boot up and work, but the second you restart the computer .... BANG! Blue screen of death again.

Please oh great wise computer guru's , please show me the way !!!

[tmage]

If you wiped all the data and reinstalled and are still getting the same error on a clean OS install (make sure you've wiped all data before install), it sounds like either a defective hard drive or (less likely but still possible) motherboard. Have you tried putting your pc's master in and booting from it on your dad's pc?

Basically, you want to test 3 things - drive, cables and ide/sata port (depending on the age of the pc). If your hd boots in your dad's pc with his cable and on the same port, you just need a new drive. if not, try your cables and finally if that fails to find the problem, try booting your pc with your dad's drive.

[archduke7]

his pc can still boot in safe mode, which made me think the drive was ok, and that its a software conflict that only pops up with the normal Win XP startup.

Unfortunately his old pc cant take my hd, but I will try putting his hd into my pc and see if it runs.

I thought of dumping all of his data onto my external hd, then reformatting his drive and putting a spanking new windows install on, but if he has a dodgy file thats causing the crash, wont it revert when I put all his info back ?

I'll try it anyway and post the results.

Thanks for the input !

[jenny48549]

Originally Posted by archduke7

*Insert emoticon of headbutting a wall here*

My dad's computer has the blue screen of death syndrome. The info on the blue screen gives 2 clues at to the cause :

0x00000024 (lots of random numbers in brackets)

zneyvhjhtl7.sys (lots of random numbers in brackets)

From reading help forums I gather that 0x000000x24 is a NTFS file thats misbehaving (even though Santa's watching)

I've googled the other .sys file and cant find anything anywhere.

What I have done so far :

Removed the hard drive, put it in my pc as a slave and run a bitdefender antivirus scan. Killed 267 infected items.

Run chkdsk /r - it claims to have found and repaired errors

Re-installed windows on the drive - this allows it to boot up and work, but the second you restart the computer .... BANG! Blue screen of death again.

Please oh great wise computer guru's , please show me the way !!!

The highlighted symptoms above and the fact that you can boot to safe mode tell me that even though you scanned the drive with bitdefender it is most likely not a hardware problem and you still have malware on the drive that bitdefender missed.

If you did a repair install, the malware will still be present. You can try scanning the drive with another program such as Malwarebytes to see if that helps with System Restore turned off, but most likely the best thing would be to do a reformat and clean install. Just make sure that you only restore absolutely essential data that is needed from the original install, docs etc.

[archduke7]

Cool, good info !

I'll try rebooting to last working setup and run malwarebytes. If that fails I'll start copying over pics, music docs, mails etc and do the reformat thing.

Wish me luck !

[Pad]

Originally Posted by archduke7

.

Wish me luck !

Good luck!

[PatrynXX]

Cept my case, the hard drive likely died. replaced it with an out of biz motherboard Mercury socket A. But the PSU is underpowered so ordered a 600 watt from old xoxide

[ANot]

Get 'Debugging Tools for Windows' and open the crash dump, it will give you a summary of what's wrong and where.

[PatrynXX]

Originally Posted by PatrynXX

Cept my case, the hard drive likely died. replaced it with an out of biz motherboard Mercury socket A. But the PSU is underpowered so ordered a 600 watt from old xoxide

cept in my case it blue screens before it bothers to get to the login screen. think it's probably the drive. just about everything on that antec power supply including the keyboard got fried. So when you even touch the metallic case you get a hair raising experience. Not the worst shocking experience I ever had, but close.

[archduke7]

Ended up saving what I could, exporting mails etc and doing the reformat thing. At least its running now.

Thanks for the input all.