Planetsuzy Problems - Please Panic Here!

[alexora]

Originally Posted by Doc925

Same here.When I click on a topic,it goes to homepage,wanting a login again.I just hit the "back" button,then click on topic again.Then it goes to it.Same with the "thanks button.I hit the "back" button (top left of page),and it works.Makin' you work "twice" as hard to get where you're going.

I hope Larry can give us a sitrepo soon...

[koffieboon]

I haven't had anny problems you'r talking about (no inlog prob ore thank prob)

I got a feeling it's because I'm in Holland like the servers.

[jenny48549]

There has been a change recently. Any member experiencing logout issues should do the following:

Close all Planet Suzy pages, manually delete all Planet Suzy cookies in the browser you are using, restart browser, login to Planet Suzy.

Hopefully this should resolve the issue.

[thruster315]

Originally Posted by alexora

I find that refreshing the page usually works, but the bottom line is that PS is currently broken (despite some stating it is "BLAZING")...

I've hit the Refresh button numerous times already. Sometimes it brings me back into the fold, sometimes not. When it doesn't I hit it a few more times and somehow miraculously I'm logged on again.

A little maddening but it could always be worse.

I'm just hoping the digital elves figure out this glitch and can get us back up to speed. Blazing would be great but I'd be okay with "slightly tepid" at the moment.

[LarryO]

Originally Posted by jenny48549

There has been a change recently. Any member experiencing logout issues should do the following:

Close all Planet Suzy pages, manually delete all Planet Suzy cookies in the browser you are using, restart browser, login to Planet Suzy.

Hopefully this should resolve the issue.

Thanks Jenny. Also, be sure only to log-in at planetsuzy.org, not an internal page or derivative URL such as ww.planetsuzy.org, wwa.planetsuzy.org, planetsuzy.org or forum/Planetsuzy.org, etc.

[alexora]

Originally Posted by jenny48549

There has been a change recently. Any member experiencing logout issues should do the following:

Close all Planet Suzy pages, manually delete all Planet Suzy cookies in the browser you are using, restart browser, login to Planet Suzy.

Hopefully this should resolve the issue.

Originally Posted by LarryO

Thanks Jenny. Also, be sure only to log-in at planetsuzy.org, not an internal page or derivative URL such as ww.planetsuzy.org, wwa.planetsuzy.org, planetsuzy.org or forum/Planetsuzy.org, etc.

Thank you jenny48549 and LarryO, but there has not been any improvement so far on the issue of phantom log-outs and inability to thank.

When can we expect IT to resolve these issues?

Even posting this reply has been problematic, as this screenshot testifies...

[PatrynXX]

not having any issues except with good ol k2sboom and that don't belong here :P

[Pandafu]

The site is much better tonight. I have not been logged off once and it's been very fast. Thanks to all who keep PlantSuzy running.

[jenny48549]

Originally Posted by alexora

Thank you jenny48549 and LarryO, but there has not been any improvement so far on the issue of phantom log-outs and inability to thank.

When can we expect IT to resolve these issues?

Even posting this reply has been problematic, as this screenshot testifies...

I have not seen a problem with being able to thank. That seems to work fine for me as I just thanked posts here without refreshing the page.

However, I told sysadmin that clearing cookies to fix the logout issue did not seem to work.

They are looking into the issue along with the profile picture problem.

[LarryO]

Members getting logged-out, please provide as much information about the problem as possible so our programmer will be able to duplicate it.

1. did you clear cookies
2. did you originally log-in at planetsuzy.org
3. what is your browser and version
4. do you have any add-ons or scripts enabled
5. what was url of page your were on before getting logged-out

Thank you