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krs15 · 10th February 2014, 16:13

So, one of my external hard drives just died. It started off with not being able to open one particular folder, then I couldn't write anything to it, and now the computer won't even recognize it. If I try to plug it in, it will show up in Windows Explorer as a "Local Disk" (which isn't what it was called before). If I try to open it, I get a message telling me I need to format it, and my system basically freezes until I disconnect it.

I'm not very good with tech stuff, so I'd appreciate some advice on what my options are here. I've read that a good test is to see if another computer will recognize it, but I won't have access to another computer for a few days. I've also read that if it's a hardware problem, the drive will tend to make a lot of noise as it struggles to access stuff. This drive is completely silent, just like it always was aside from occasional spinning up noise (it isn't spinning up now).

My first impulse is to find some data recovery service and see if they can help me out. The problem with that is privacy. A lot of the stuff on that hard drive was porn, as well as other private stuff, and I'd rather not have someone seeing that.

So, I could use some help. My main questions are:

1. What are the chances I can recover my files?
2. Are there good DIY solutions, or will I need to get a professional?
3. If I do get a professional, will I have to risk them seeing my private stuff?

Thanks in advance.

wolfgang5150 · 10th February 2014, 17:43

Stupid question but have you tried plugging into a different USB port? I have issues with a certain port on my computer that does what your describing.

Quote:

1. What are the chances I can recover my files?

Pretty good.

Quote:

2. Are there good DIY solutions, or will I need to get a professional?

There are lots of do it yourself programs that specialize in data recovery. I've never had to use one so I can't recommend any.

Quote:

3. If I do get a professional, will I have to risk them seeing my private stuff?

Yup!

DigNap15 · 10th February 2014, 21:29

I refuse to use those store bought external drives.

I buy stand alone hard drives and plug them in via a sata cable when I need to.

And everyone should have at least 2 hard drive copies of all their important data (porn) stored off site.

wolfgang5150 · 11th February 2014, 06:00

Quote:

Originally Posted by Digmen1

I refuse to use those store bought external drives.

I buy stand alone hard drives and plug them in via a sata cable when I need to.

And everyone should have at least 2 hard drive copies of all their important data (porn) stored off site.

Agreed. I buy regular desktop HD's use external enclosures by Rosewill. The ones I like have a fan built into it and you can use either sata or USB.

HiTrack99 · 11th February 2014, 13:39

Some of those Seagates are not very good - the enclosure is just not cool enough

OddBa11 · 13th February 2014, 06:21

One of the most common failures with external drives is the enclosure/controller failing. So the first step would be to remove the HDD from the enclosure and attempt installing it internally, using an external enclosure, or via a USB adapter.

NOTE: removing the drive from the enclosure will VOID the warranty.

That will determine if the enclosure is faulty, or you actually have a HDD failure.

Professional recovery is out of the question for the average user, as it's way too expensive. However, while most people are worried about people seeing their data, that's not an issue.

SpikeBighorn · 13th February 2014, 15:49

Quote:

Originally Posted by OddBa11

One of the most common failures with external drives is the enclosure/controller failing. So the first step would be to remove the HDD from the enclosure and attempt installing it internally, using an external enclosure, or via a USB adapter.

NOTE: removing the drive from the enclosure will VOID the warranty.

That will determine if the enclosure is faulty, or you actually have a HDD failure.

Professional recovery is out of the question for the average user, as it's way too expensive. However, while most people are worried about people seeing their data, that's not an issue.

I totally agree. One of my external SATA optical drives stopped working. I assumed it was the drive so I replaced the drive with a new one. It also didn't work so I figured it must be the enclosure circuit board. I installed both drives in a desktop computer and they both work fine.

As for recovering the data, there are firms that will do so but the cost is horrendously expensive. One trick that I used in the past was to place a faulty hard drive in the freezer with a long USB cable dangling out and connected to my laptop. I was able to recover a bunch of data. That is a trick I read about on a forum about drive data recovery. Sounds weird but it worked for me.

I know it is too late now but ALWAYS back up files onto two separate drives. I also back up my files into a couple of cloud storage services: Google Drive and Mega.co.nz. Remember, it's a certainty that a hard drive will eventually fail. The only uncertainty is when. Heat is the enemy of hard drives; especially those inside external hard drive enclosures. Buy an enclosure with an internal fan as suggested above.

AbsorbeR · 18th February 2014, 19:04

well few months ago I got an issue with a 2TB hdd....same thing as you. I used R-tool. I made an image of the hdd then I got the files from here. After that, I formatted the hdd and it worked fine for few weeks, then it died. This time, it was not even recognized in my bios and the os (win7). I wouldnt lose my stuff, so I tried many things. I had an other pc with XP on it, so I tried it here....nothing again! After many restart, it showed up in the bios....but not in XP. Then I got a great idea...I restarted with the windows XP cd install in the dvd bay to see if the hdd will appear in the first installation step. It was here! But only like a 150gb drive....so I created a partition on it, took the drive out and reinstalled it in my pc with win7. Now it was here but with only 150gb...so I went into admin tools and extended the partition to 2TB. Then I used R Tool again and got all my files back!

18th February 2014, 22:13

For Windows, Recover My Files works pretty well.
If you have the chance to remove the enclosure, and maybe attach the drive via USB or SATA, it will recover any files you have or you had (if they've been deleted).
I once use it to recover a few documents that were inside of a USB Thumb Drive that was not recognized by Windows, and it did recover all the files without any complications.

MonkFish · 19th February 2014, 05:52

i had a similar problem but with an internal drive, sometimes i could view it, sometimes clicking on certain folders would tell me the drive needed to be formatted, other times it would just hang for ages.

have a try with easyrecovery professional, i managed to get pretty much everything off the drive

10th February 2014, 16:13	#1
krs15 Junior Member Virgin Join Date: Feb 2014 Posts: 1 Thanks: 4 Thanked 1 Time in 1 Post	Hard Drive Failure, Data Recovery, and Privacy So, one of my external hard drives just died. It started off with not being able to open one particular folder, then I couldn't write anything to it, and now the computer won't even recognize it. If I try to plug it in, it will show up in Windows Explorer as a "Local Disk" (which isn't what it was called before). If I try to open it, I get a message telling me I need to format it, and my system basically freezes until I disconnect it. I'm not very good with tech stuff, so I'd appreciate some advice on what my options are here. I've read that a good test is to see if another computer will recognize it, but I won't have access to another computer for a few days. I've also read that if it's a hardware problem, the drive will tend to make a lot of noise as it struggles to access stuff. This drive is completely silent, just like it always was aside from occasional spinning up noise (it isn't spinning up now). My first impulse is to find some data recovery service and see if they can help me out. The problem with that is privacy. A lot of the stuff on that hard drive was porn, as well as other private stuff, and I'd rather not have someone seeing that. So, I could use some help. My main questions are: 1. What are the chances I can recover my files? 2. Are there good DIY solutions, or will I need to get a professional? 3. If I do get a professional, will I have to risk them seeing my private stuff? Thanks in advance.

10th February 2014, 21:29	#3
DigNap15 V.I.P. Clinically Insane Join Date: Jun 2009 Posts: 4,843 Thanks: 9,599 Thanked 12,810 Times in 3,721 Posts	I refuse to use those store bought external drives. I buy stand alone hard drives and plug them in via a sata cable when I need to. And everyone should have at least 2 hard drive copies of all their important data (porn) stored off site. __________________ Could I suggest that you backup all of your files to an external hard drive and store this offsite.

11th February 2014, 13:39	#5
HiTrack99 V.I.P. Clinically Insane Join Date: Feb 2013 Location: Pornland Posts: 4,239 Thanks: 23,802 Thanked 17,795 Times in 3,824 Posts	Some of those Seagates are not very good - the enclosure is just not cool enough __________________

19th February 2014, 05:52	#10
MonkFish V.I.P. Addicted Join Date: Aug 2010 Posts: 496 Thanks: 2,977 Thanked 5,364 Times in 554 Posts	i had a similar problem but with an internal drive, sometimes i could view it, sometimes clicking on certain folders would tell me the drive needed to be formatted, other times it would just hang for ages. have a try with easyrecovery professional, i managed to get pretty much everything off the drive __________________ "put your knickers on and go and make me a cup of tea"

13th February 2014, 06:21	#6
OddBa11 Registered User Forum Lord Join Date: Nov 2009 Posts: 1,170 Thanks: 508 Thanked 1,698 Times in 796 Posts	One of the most common failures with external drives is the enclosure/controller failing. So the first step would be to remove the HDD from the enclosure and attempt installing it internally, using an external enclosure, or via a USB adapter. NOTE: removing the drive from the enclosure will VOID the warranty. That will determine if the enclosure is faulty, or you actually have a HDD failure. Professional recovery is out of the question for the average user, as it's way too expensive. However, while most people are worried about people seeing their data, that's not an issue.

18th February 2014, 19:04	#8
AbsorbeR Junior Member Newbie Join Date: Mar 2011 Posts: 31 Thanks: 116 Thanked 62 Times in 20 Posts	well few months ago I got an issue with a 2TB hdd....same thing as you. I used R-tool. I made an image of the hdd then I got the files from here. After that, I formatted the hdd and it worked fine for few weeks, then it died. This time, it was not even recognized in my bios and the os (win7). I wouldnt lose my stuff, so I tried many things. I had an other pc with XP on it, so I tried it here....nothing again! After many restart, it showed up in the bios....but not in XP. Then I got a great idea...I restarted with the windows XP cd install in the dvd bay to see if the hdd will appear in the first installation step. It was here! But only like a 150gb drive....so I created a partition on it, took the drive out and reinstalled it in my pc with win7. Now it was here but with only 150gb...so I went into admin tools and extended the partition to 2TB. Then I used R Tool again and got all my files back!

18th February 2014, 22:13	#9
emy89 Guest Posts: n/a	For Windows, Recover My Files works pretty well. If you have the chance to remove the enclosure, and maybe attach the drive via USB or SATA, it will recover any files you have or you had (if they've been deleted). I once use it to recover a few documents that were inside of a USB Thumb Drive that was not recognized by Windows, and it did recover all the files without any complications.