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ShadowViper · 14th March 2017, 07:56

Several months ago I recently had a Toshiba 2 TB External Hard Drive act up on me. While attempting to save a file to initiate a download, my computer pretty much froze and locked up when the 'save file' window popped. Tried to be patient and let it just 'work' for awhile while I did something else. I blame Firefox for this... Several times I had to unsafely unplug the external hard drive from my computer, upon doing this everything went back to normal, PC unfroze.

Since then the external hard drive doesn't seem to be working properly even after 2 or 3 formats(don't remember exactly heh) The first format was due to the Windows Repair tool reporting that the drive had been successfully repaired but nothing change. The second and third formats were further attempts to hopefully get it working correctly.

Is there any free options that will fix or restore the drive? I've heard that even after formats that if you don't touch the drive and save more files on it that it could be possible to get the files back. Sending it in for warranty isn't an option.

Gwynd · 14th March 2017, 13:43

Have you tried Toshiba's own tools?

Code:

http://support.toshiba.com/support/drivers

Assuming they have some, I can't check without a model number

Reclaimed_A1 · 14th March 2017, 15:18

Had to take Mozilla out it completely just recently ruined my system too. Maybe http://dtidatarecovery.com/toshiba-r...hed-hard-drive can help good luck.

HiTrack99 · 14th March 2017, 23:51

The biggest problem is you've reformatted, if you can restore it, EaseUS has a good partition recovery program, but it costs.

ShadowViper · 15th March 2017, 07:57

Thank you all for the suggestions, greatly appreciate them and will check them all out!! :-D

jjjukemd · 15th March 2017, 18:09

I had a similar problem 3+ years ago with a 2TB drive.
I have had no problems since, (I have 2 drives now) after doing 3 things:

(A) never using the drive for anything but storing datafiles (don't try to play media from the external drive, or run programs that access files from the external drive)

(B) never using windows explorer to copy files to and from the external media.

(C) never copy more than 10 GB of files at a time, with a pause of 1 minute between batch copies / moves of files or folders

I got all my files back using EaseUS DataRecovery (try freeversions first)

I now use TeraCopy only - Option "always test after copy"/move ischecked.

O/S is Vista64 on a Toshiba Machine.
TeraCopy 2.3 support includes XP/W2K ; 3.0 supports Vista & newer

ShadowViper · 16th March 2017, 06:45

Quote:

Originally Posted by jjjukemd

I had a similar problem 3+ years ago with a 2TB drive.
I have had no problems since, (I have 2 drives now) after doing 3 things:

(A) never using the drive for anything but storing datafiles (don't try to play media from the external drive, or run programs that access files from the external drive)

(B) never using windows explorer to copy files to and from the external media.

(C) never copy more than 10 GB of files at a time, with a pause of 1 minute between batch copies / moves of files or folders

I got all my files back using EaseUS DataRecovery (try freeversions first)

I now use TeraCopy only - Option "always test after copy"/move ischecked.

O/S is Vista64 on a Toshiba Machine.
TeraCopy 2.3 support includes XP/W2K ; 3.0 supports Vista & newer

Following A) seems to kind of eliminate most uses for an external hard drive. For example, use mine mostly for pictures and videos.

HiTrack99 · 16th March 2017, 15:47

Yeah Terracopy is very good for file movement

OddBa11 · 16th March 2017, 22:48

The "PC locking up" very likely wasn't a Firefox issue. The drive is/was faulty/failing and Windows was freezing while trying to access it (normal behavior).

I would start by testing the drive with the drive manufacturers disk tools (assuming they offer a tool for external drives).

For data recovery, as noted above, your efforts may be at least partially limited by the fact that you have formatted the drive. I've also had good success using EaseUS Data Recovery. The trial version will run and at least show you if any data is found to be recovered. There is also the free TestDisk.

14th March 2017, 07:56	#1
ShadowViper V.I.P. Addicted Join Date: Dec 2008 Posts: 418 Thanks: 36,165 Thanked 992 Times in 667 Posts	Hoping to save/restore External HD but very doubtful Several months ago I recently had a Toshiba 2 TB External Hard Drive act up on me. While attempting to save a file to initiate a download, my computer pretty much froze and locked up when the 'save file' window popped. Tried to be patient and let it just 'work' for awhile while I did something else. I blame Firefox for this... Several times I had to unsafely unplug the external hard drive from my computer, upon doing this everything went back to normal, PC unfroze. Since then the external hard drive doesn't seem to be working properly even after 2 or 3 formats(don't remember exactly heh) The first format was due to the Windows Repair tool reporting that the drive had been successfully repaired but nothing change. The second and third formats were further attempts to hopefully get it working correctly. Is there any free options that will fix or restore the drive? I've heard that even after formats that if you don't touch the drive and save more files on it that it could be possible to get the files back. Sending it in for warranty isn't an option.

14th March 2017, 13:43	#2
Gwynd Perfect Stranger Postaholic Join Date: May 2010 Location: The land of the Brotherhood Posts: 9,502 Thanks: 146,055 Thanked 63,426 Times in 9,233 Posts	Have you tried Toshiba's own tools? Code: http://support.toshiba.com/support/drivers Assuming they have some, I can't check without a model number __________________ Are you a new member here? If so, please read this. If you don't know how to use vBulletin, The FAQ is here. If you want to know about PlanetSuzy, or you need help, please go here. Thank you for reading this message, please enjoy your time at PlanetSuzy.

14th March 2017, 23:51	#4
HiTrack99 V.I.P. Clinically Insane Join Date: Feb 2013 Location: Pornland Posts: 4,239 Thanks: 23,806 Thanked 17,799 Times in 3,824 Posts	The biggest problem is you've reformatted, if you can restore it, EaseUS has a good partition recovery program, but it costs. __________________

15th March 2017, 18:09	#6
jjjukemd Registered User Novice Join Date: Sep 2007 Posts: 65 Thanks: 194 Thanked 90 Times in 32 Posts	I had a similar problem 3+ years ago with a 2TB drive. I have had no problems since, (I have 2 drives now) after doing 3 things: (A) never using the drive for anything but storing datafiles (don't try to play media from the external drive, or run programs that access files from the external drive) (B) never using windows explorer to copy files to and from the external media. (C) never copy more than 10 GB of files at a time, with a pause of 1 minute between batch copies / moves of files or folders I got all my files back using EaseUS DataRecovery (try freeversions first) I now use TeraCopy only - Option "always test after copy"/move ischecked. O/S is Vista64 on a Toshiba Machine. TeraCopy 2.3 support includes XP/W2K ; 3.0 supports Vista & newer Last edited by jjjukemd; 15th March 2017 at 18:11.

16th March 2017, 15:47	#8
HiTrack99 V.I.P. Clinically Insane Join Date: Feb 2013 Location: Pornland Posts: 4,239 Thanks: 23,806 Thanked 17,799 Times in 3,824 Posts	Yeah Terracopy is very good for file movement __________________

14th March 2017, 15:18	#3
Reclaimed_A1 Registered User Clinically Insane Join Date: Apr 2009 Posts: 2,384 Thanks: 10,706 Thanked 9,481 Times in 2,536 Posts	Had to take Mozilla out it completely just recently ruined my system too. Maybe http://dtidatarecovery.com/toshiba-r...hed-hard-drive can help good luck.

15th March 2017, 07:57	#5
ShadowViper V.I.P. Addicted Join Date: Dec 2008 Posts: 418 Thanks: 36,165 Thanked 992 Times in 667 Posts	Thank you all for the suggestions, greatly appreciate them and will check them all out!! :-D

16th March 2017, 22:48	#9
OddBa11 Registered User Forum Lord Join Date: Nov 2009 Posts: 1,170 Thanks: 508 Thanked 1,698 Times in 796 Posts	The "PC locking up" very likely wasn't a Firefox issue. The drive is/was faulty/failing and Windows was freezing while trying to access it (normal behavior). I would start by testing the drive with the drive manufacturers disk tools (assuming they offer a tool for external drives). For data recovery, as noted above, your efforts may be at least partially limited by the fact that you have formatted the drive. I've also had good success using EaseUS Data Recovery. The trial version will run and at least show you if any data is found to be recovered. There is also the free TestDisk.