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The_Janitor · 22nd March 2012, 01:40

Quote:

Originally Posted by Pad

Well here's something interesting.

I went to the manufacturers site to search their knowledge base. While browsing around I found a link to a page to check the drive's warranty. I entered my drive's serial and model numbers and apparently the drive is under warranty until 2014.

So I just might be able to get the drive replaced for nothing. Thing is though, I've lost the purchase receipt, so I'm not sure if they will honour the warrantly. Anyway, I'm going to email them and see what happens.

Fingers crossed.

Did you purchase it with a credit card?? if so, the card company may have it on record. They have to for 7 years.

jbravo17 · 22nd March 2012, 06:16

As a system builder who once built hundreds of PC's yearly (thank goodness those days are over!) I've seen an exchanged my share of bad hard drives.

Not once was I asked or did I ever produce a purchase receipt.

Since I don't know the manufacturer of your drive, I can't say for sure ... but for all of the major manufacturers who are left (Seagate, Western Digital, Samsung, Toshiba, Fujitsu) they're basically going to verify the manufacture date AND make sure it's not an OEM drive (ie. supplied by Dell, HP or the like, in which case your warranty is through them) by using the serial number. It sounds like you've gone this far already.

Next they may ask you to download and run a non-destructive utility designed to give them the nature of the failure by producing a diagnostic code. Depending upon the manufacturer, they may refuse to exchange your drive if you don't supply this code. And that may be a problem for you, as your drive (from your description of it's symptoms) may or may not fail such a diagnostic test. But if you've gone to the site and determined the drive is under warranty ... a receipt is the least of your problems.

22nd March 2012, 06:16	#42
jbravo17 Registered User Addicted Join Date: Nov 2011 Location: Lost in thought Posts: 109 Thanks: 195 Thanked 335 Times in 105 Posts	As a system builder who once built hundreds of PC's yearly (thank goodness those days are over!) I've seen an exchanged my share of bad hard drives. Not once was I asked or did I ever produce a purchase receipt. Since I don't know the manufacturer of your drive, I can't say for sure ... but for all of the major manufacturers who are left (Seagate, Western Digital, Samsung, Toshiba, Fujitsu) they're basically going to verify the manufacture date AND make sure it's not an OEM drive (ie. supplied by Dell, HP or the like, in which case your warranty is through them) by using the serial number. It sounds like you've gone this far already. Next they may ask you to download and run a non-destructive utility designed to give them the nature of the failure by producing a diagnostic code. Depending upon the manufacturer, they may refuse to exchange your drive if you don't supply this code. And that may be a problem for you, as your drive (from your description of it's symptoms) may or may not fail such a diagnostic test. But if you've gone to the site and determined the drive is under warranty ... a receipt is the least of your problems.