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18th October 2014, 09:01 | #11 | |
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It's nice to see that even in this day and age of the ripoff, that someone would go out of their way to help out. |
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18th October 2014, 15:01 | #12 |
Walking on the Moon
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Well done to Apple for doing the right thing!
I would advise your nephew to get a decent case for his new phone and to fit a screen protector...
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18th October 2014, 22:11 | #13 | |
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Code:
http://otterbox.com/Preserver-Series-for-iPhone-5S/apl20-iphone-5s,default,pd.html |
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18th October 2014, 23:53 | #14 |
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Otterbox are the market leaders: their products are way more than simply excellent...
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19th October 2014, 04:55 | #15 |
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True, Otterbox is excellent i've dropped my Samsung Galaxy s4 plenty of times on concrete and it's still in it's perfect condition $50 is worth it if your willing to protect you're phone.
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19th October 2014, 06:24 | #16 | |
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In the first place, just because it is still under warranty doesn't mean the manufacturer will honor it. You talked about how the Apple rep brought up all those codes. One of the things she was doing was making sure your nephew hadn't seriously broken the internals or OS and then broke the exterior trying to get a replacement. If those codes came up wrong, then you would have more than likely walked out of the store without a replacement. Warranty or not. Why would T-Mobile take the chance of replacing the phone when it could possibly cost them hundreds of dollars if the warranty were denied by Apple? Why would their store rep take that chance when it would mean losing their job or being forced to eat the cost out of pocket themselves? If they knew about it then they should have mentioned the manufacturer warranty I agree. In a similar case myself years ago that was the route they took with me. They reminded me I had a few months left on the factory warranty and informed me that it was responsibility to handle that. Admittedly they also tried to get me to forgo doing that and just purchase a new phone while they happily would extend my contract. Long comment short. Manufacturer warranties aren't the responsibility of the carrier. Expecting them to take a possible loss just because isn't a sound business plan. |
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